Welcome to SweetWaffle.uk
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Sweet Waffles. Best in town1
Handcrafted waffles made with the freshest ingredients, offering both sweet and savory options.
Contact
- 2 East Street, Havant, UK
- po91er
- +44-07427053936
- sale@sweetwaffle.uk
- Mon-Fri - 17:00-21:00 Saturday Closed Sunday 18:00-21:30
Sweet Waffle Ltd Registered in England & Wales Company Number: 16400783 Registered Address: 11 The Pallant, Havant, PO9 1BE, United Kingdom Sweet Waffle Ltd is not VAT registered. No VAT is charged on our products.
Privacy Policy
Sweet Waffle Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or place an order.
1. What personal data we collect
We collect the following information when you place an order or contact us:
- Name
- Delivery address
- Postcode
- Phone number
- Email address
- Order details (products, notes, allergens)
- Payment confirmation (processed securely by Stripe)
We do NOT store or have access to your full card details.
All card payments are processed by Stripe, a PCI DSS–compliant payment provider.
2. How we use your data
We use your information to:
- Process and deliver your order
- Contact you about your order (delivery, delays, issues)
- Improve our services
- Maintain legal and accounting records
- Respond to enquiries or complaints
We only use your data when necessary for:
- Contract (processing and delivering your order)
- Legal obligations (accounting, tax records)
- Legitimate interests (business operations)
3. Payment Information (Stripe)
Payments on our website are processed securely through Stripe.
Stripe may collect limited information (e.g., last 4 digits of card, payment status), but we never see or store your full card details.Stripe is fully PCI-DSS compliant.For more information: https://stripe.com/privacy
4. How long we keep your data
We keep your order information for:
- 6 years, as required by UK tax and accounting law.
After this period, data is deleted or securely anonymised.
5. Sharing your data
We only share your data with trusted third parties who help us operate our business:
- Stripe (payment processing)
- Site123 (website hosting)
- Email service providers
- Delivery drivers (only your name, order, address, and phone number)
We never sell your personal data.
6. Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Request a copy of your information
- Make a complaint to the ICO (Information Commissioner’s Office)
To exercise your rights, contact us at: costumers@sweetwaffle.uk
7. Cookies
Our website uses cookies to provide essential functionality (e.g., checkout) and to help us improve the site.
Non-essential cookies (analytics, marketing) are only used with your consent.
8. Contact details
Sweet Waffle Ltd
11 The Pallant, Havant, PO9 1BE
Email: costumers@sweetwaffle.uk
Phone: +44 7414 498942
Delivery & Refund Policy
1. Delivery Information
We prepare all waffles fresh to order at our kitchen in Havant.
Delivery areas
We currently deliver to Havant and nearby areas. Delivery availability may vary depending on driver availability, weather, and order volume.
Delivery time
Estimated delivery time: 10–20 minutes depending on order size and location.
During peak hours, delivery may take longer. We will contact you if there are any delays.
Delivery fee
Delivery fees are displayed at checkout before you complete your order.
Contact during delivery
Please ensure your phone is reachable so our driver can contact you if needed.
If we cannot reach you and cannot deliver the order, the order may be cancelled without refund.
2. Allergens and Food Safety
All our waffles are freshly prepared in a kitchen that handles:
milk, eggs, gluten (wheat), nuts, peanuts, soya, chocolate, and other allergens.A full allergen list is available on our website and on product pages.⚠️ If you have a food allergy, you must inform us before placing your order.
Although we take care, cross-contamination is always possible.
3. Cancellations
Because all of our products are freshly prepared to order and fall under the category of perishable goods, the usual 14-day cancellation rights do not apply.
You may cancel your order only if:
- preparation has not started yet, OR
- you notified us immediately after placing the order.
Once preparation begins, the order cannot be cancelled or refunded.
4. Refund Policy
We aim to deliver the highest quality waffles.
You may be eligible for a refund or partial refund only in the following situations:
Eligible for refund:
- You received the wrong item
- Your order arrived significantly damaged
- The food was unsafe to eat
- Your order never arrived due to our fault
Not eligible for refund:
- You changed your mind
- You did not like the taste or toppings
- You provided the wrong address or were unavailable
- Preparation already started when you asked to cancel
- Minor delays during busy hours
If you believe there is an issue with your order, please contact us within 30 minutes of delivery with photos as evidence.
5. Contact
For delivery issues, cancellations or refund requests:📩 costumers@sweetwaffle.uk
📞 07414 498942 Sweet Waffle Ltd
11 The Pallant
Havant, PO9 1BE
United Kingdom