Welcome to SweetWaffle.uk

Delight in every golden bite

From Our Home to YoursSweet Waffle is more than a business; it is a family legacy. The heartbeat of our kitchen is my wife’s lifelong passion for the art of the perfect waffle. For years, I watched her pour her heart into every recipe, refining the golden crunch and the light, airy center until it was nothing short of perfection. Seeing the joy her baking brought to our own table, we knew we couldn’t keep it to ourselves. We decided to open our doors so that every neighbor could taste the love that goes into every single batch.Quality You Can Trust, Local by ChoiceWe are firm believers in supporting the hands that feed us. That’s why we prioritize locally sourced ingredients, ensuring that every topping and every ounce of flour supports our local farmers and producers. We don’t cut corners because we wouldn’t serve our customers anything less than what we would give our own children.While our roots are firmly planted here, our waffles travel! Thanks to our dedicated delivery partners, we are proud to bring the Sweet Waffle experience to our friends in the surrounding areas, ensuring that warmth and comfort are only a click away.A Heart for the CommunityFor us, success isn't measured in sales—it’s measured in the smiles we see and the lives we touch. We believe a business has a soul, and ours belongs to this community. We are deeply committed to giving back, whether it’s through local charities, supporting those in need, or participating in traditional acts of remembrance and "pomeni" to honor our shared heritage.We want to be there for your celebrations, your quiet afternoons, and even your moments of reflection. We aren't just making waffles; we are building a place where everyone feels like family.

2 East Street, Havant, UK
po91er

+44-07427053936
sale@sweetwaffle.uk
Mon-Fri - 17:00-21:00 Saturday Closed Sunday 18:00-21:30

Sweet Waffle Ltd Registered in England & Wales Company Number: 16400783 Registered Address: 11 The Pallant, Havant, PO9 1BE, United Kingdom Sweet Waffle Ltd is not VAT registered. No VAT is charged on our products.

Sweet Waffle Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or place an order.

1. What personal data we collect

We collect the following information when you place an order or contact us:

Name
Delivery address
Postcode
Phone number
Email address
Order details (products, notes, allergens)
Payment confirmation (processed securely by Stripe)

We do NOT store or have access to your full card details.

All card payments are processed by Stripe, a PCI DSS–compliant payment provider.

2. How we use your data

We use your information to:

Process and deliver your order
Contact you about your order (delivery, delays, issues)
Improve our services
Maintain legal and accounting records
Respond to enquiries or complaints

We only use your data when necessary for:

Contract (processing and delivering your order)
Legal obligations (accounting, tax records)
Legitimate interests (business operations)

3. Payment Information (Stripe)

Payments on our website are processed securely through Stripe.

Stripe may collect limited information (e.g., last 4 digits of card, payment status), but we never see or store your full card details.Stripe is fully PCI-DSS compliant.For more information: https://stripe.com/privacy

4. How long we keep your data

We keep your order information for:

6 years, as required by UK tax and accounting law.

After this period, data is deleted or securely anonymised.

5. Sharing your data

We only share your data with trusted third parties who help us operate our business:

Stripe (payment processing)
Site123 (website hosting)
Email service providers
Delivery drivers (only your name, order, address, and phone number)

We never sell your personal data.

6. Your rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing
Request a copy of your information
Make a complaint to the ICO (Information Commissioner’s Office)

To exercise your rights, contact us at: costumers@sweetwaffle.uk

7. Cookies

Our website uses cookies to provide essential functionality (e.g., checkout) and to help us improve the site.

Non-essential cookies (analytics, marketing) are only used with your consent.

8. Contact details

Sweet Waffle Ltd

11 The Pallant, Havant, PO9 1BE

Email: costumers@sweetwaffle.uk

Phone: +44 7414 498942

1. Delivery Information

We prepare all waffles fresh to order at our kitchen in Havant.

Delivery areas

We currently deliver to Havant and nearby areas. Delivery availability may vary depending on driver availability, weather, and order volume.

Delivery time

Estimated delivery time: 10–20 minutes depending on order size and location.

During peak hours, delivery may take longer. We will contact you if there are any delays.

Delivery fee

Delivery fees are displayed at checkout before you complete your order.

Contact during delivery

Please ensure your phone is reachable so our driver can contact you if needed.

If we cannot reach you and cannot deliver the order, the order may be cancelled without refund.

2. Allergens and Food Safety

All our waffles are freshly prepared in a kitchen that handles:

milk, eggs, gluten (wheat), nuts, peanuts, soya, chocolate, and other allergens.A full allergen list is available on our website and on product pages.⚠️ If you have a food allergy, you must inform us before placing your order.

Although we take care, cross-contamination is always possible.

3. Cancellations

Because all of our products are freshly prepared to order and fall under the category of perishable goods, the usual 14-day cancellation rights do not apply.

You may cancel your order only if:

preparation has not started yet, OR
you notified us immediately after placing the order.

Once preparation begins, the order cannot be cancelled or refunded.

4. Refund Policy

We aim to deliver the highest quality waffles.

You may be eligible for a refund or partial refund only in the following situations:

Eligible for refund:

You received the wrong item
Your order arrived significantly damaged
The food was unsafe to eat
Your order never arrived due to our fault

Not eligible for refund:

You changed your mind
You did not like the taste or toppings
You provided the wrong address or were unavailable
Preparation already started when you asked to cancel
Minor delays during busy hours

If you believe there is an issue with your order, please contact us within 30 minutes of delivery with photos as evidence.

5. Contact

For delivery issues, cancellations or refund requests:📩 costumers@sweetwaffle.uk

📞 07414 498942 Sweet Waffle Ltd

11 The Pallant

Havant, PO9 1BE

United Kingdom